General Terms & Conditions
(last update 18/08/08)
N.B Falcon Fabrication will determine on either a refund or replacement on any faulty goods where applicable with in the 28 day return period deliberate damage / misused /abused and modified items will Not Be Refunded
Damaged / Not as Described / Not Fit For Purpose :
All Damaged / Not as Described / Not Fit For Purpose goods must be reported within 72 hours of delivery using our contact us page
Exceptions will not be made after the 72 hours from delivery date.
In the unlikely event of receiving damaged / not as described / not fit for purpose goods providing the issues has been made aware to us within the 72 hour period a full refund or exchange off goods will be offerd.
Wrongly Ordered Items:
Any items wrongly order is purely customers liability and not that of Falcon Fabrication. We believe all our products to be described as accurate as possible to prevent such events taking place.
Should you be anyway unsure if the products is suitable for you or your raptor please contact us prior to your purchase for advise.
Wrongly ordered items will Only be refunded provided they are in 100% of the original condition, and unused at the product cost price only, postage cost that is incorporated in to the product price will Not be the responsibility of Falcon Fabrication but with the end user.
All refunds given will have any cost occurred by Falcon Fabrication removed for unwanted and wrongly order items.
Uncollected Postage :
Should your item / parcel be returned back to us for what ever reason the end user will have to pay for the item to be re sent at cost price.
Whilst Falcon Fabrication offer a FREE POSTAGE system, this only applies to the item / parcel to be sent once and once only.
All items are sent track-able and proof of the postage will be provided upon request.
In the unlikely event should you item fail or developed a fault with in our return policy period we will pay and arrange all return postage.
For all other return postage this is at the end users cost and should always be sent recorded delivery and keep your proof of postage until you receive your refund.
Free UK mainland postage:
As we offer a free postage service on orders 0ver £25.00 this does not mean next day delivery service.
Should you require a next day service please contact before ordering from our site to save any disappointment?
Our Free postal service is basic 3 / 5 days delivery from the item being received by our choice of courier at the time of shipping
Free UK mainland postage does not include; off shore islands out side the UK mainland, this includes all channel islands, Isle of white, Isle of man , Scottish Islands & Northern Ireland
Electronic Falconry Scales:
Warranty provided on this modified item is 60days from the delivery date.
Due to the fact that this item has been modified from the original condition we can only offer a 60-day warranty, due to the nature of what this item is being used for (weight management) within birds of prey, we are aware that items don’t suddenly stop working un less knocked, dropped or missed used during human error during the weighing process from baiting Hawks / Falcons / Owls that might cause the item to be knocked over, damaged or making them un-responsive.
Main Terms & Conditions:
You should carefully read the following terms and conditions. Your purchase or use of our products implies that you have read and accepted these terms and conditions.
- Over Sea Warranties:
Warranties for worldwide & UK offshore postcodes may not be available. Please check before ordering. This is applicable to ALL offshore postcodes including Isle of Wight, Isle of Mann, all Channel Islands & Scottish offshore islands.
Falcon Fabrication will not be responsible for any damaged for goods sent out side the UK mainland unless extra insurance has been taken out for overseas shipping including the Isle of Wight, Isle of Mann, all Channel Islands & Scottish offshore islands.
For more information please contact us prior to placing an out-side the uk for more information. (web translation is available on our home page)
- Distance Selling Regulations
1a: Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items made to your specification.
2b: If you cancel your order in writing within seven working days of delivery of your item(s)it is your responsibility to return the item(s) to Falcon Fabrication at your expense.
3c:You must ensure that the goods are securely packed & insured against loss or damage & the goods arrive in an as new saleable condition by a carrier that requires a signature as proof of delivery.
- Request For Specific Delivery Date Orders:
It may be possible to request delivery for a specific date. Falcon Fabrication will endeavour to make this happen but it cannot be guaranteed. Will not entertain any claim whatsoever for compensation arising from late delivery due to a third party carrier
- Late Deliveries:
Our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.
- Return Merchandise Authorisation:
1a: In order to return your goods, you must obtain a Return Merchandise Authorisation from us within 30 days of delivery.
2b: All returns must be made using the original packaging & must arrive to us in good condition, with freight prepaid. The returned merchandise must be received back to Falcon Fabrication within 10 days of receiving the RMA.
3c: You must prepay all shipping charges and insure the shipment, or accept the risk of loss or damage during shipment, which you will be liable for. To obtain a Return Merchandise Authorisation (RMA), please contact Falcon Fabrication on (01782) 396054. We will credit your purchase immediately upon receipt of the returned item. Customers should retain the original packaging material for at least 30 days; in the event of the item being returned to Falcon Fabrication.
4c:PLEASE NOTE: Falcon Fabrication will not accept goods returned in non-original packaging.
5d: If you refuse to accept delivery of your order because it has arrived damaged you will not be charged for its return.
6e: Please note any customer refusing to accept delivery of their order for any reason other than the product being damaged in transit will be subject to a 15% restocking fee, and the customer will also be responsible for freight costs both ways incurred by Falcon Fabrication.
- Short Deliveries & Damage To Packaging:
1a: When the delivering carrier brings your order you MUST count the pieces you receive & look for any damage to the packaging. It is noted on the carrier’s delivery note, the number of boxes you should receive. If the number of boxes you receive does not exactly match the number of pieces on the carrier’s delivery note, you MUST note the number of pieces you received on the delivery note by your signature.
2b: Damage to packaging MUST be noted on the delivery note next to your signature. You must cross out “delivered in good condition” from the carrier’s delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order & that the packaging was in good condition.
3c: Any short delivery of boxes must be reported to Falcon Fabrication within 48 hours of signing. Neither Falcon Fabrication nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note.
4d: This does not affect your statutory rights in the event of the goods being faulty. The customer is asked to examine the goods as soon as reasonably possible after delivery & notify us of any fault or damage as soon as reasonably possible.
- Collection Of Faulty Products:
1a: In the event of an item being received that either develops a fault (proof of purchase will be required) or is found to be faulty upon delivery, we will arrange to have this item collected free of charge.
2b: Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 24hrs of you notifying us they are faulty.
3c: If when the carrier arrives to collect the goods, they are found not to be available/ready, a charge, which will be payable by you, for the carrier to recollect.
4d: Once the items are received back at Falcon Fabrication, we will inspect the product(s), and if necessary arrange to send out a replacement product. Please note that if the product is found on inspection NOT to be faulty on it’s return to us, we may send this item back to you, and all delivery charges will be payable by you.
5d: Please note that if proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs
- Liability limitation
Falcon Fabrication will not be liable for any loss or damage caused by us or their employees or agents in circumstances where:
1a: loss or damage relates to business and/or non-consumers.
2b: loss or damage was not caused by any breach on the part of the supplier.
3c: loss or damage was not foreseeable to both parties when the contract was formed
4d: We will not be liable for loss or damage caused by the customer handling the item.
Trade orders are a minimum purchase of £350.00 first order only! A valid credit/debit card must be redeemed, all invoices are to be paid in full within 21 days from the invoice date, and all products remain the property of Falcon Fabrication until paid for in full! Invoices outstanding past 21 days will be charged interest at the current rate. The Late Payment of Commercial Debts (Interest) Act 1998 applies.
Our website dose not allow use of web templates and other products sold through our web site by independent content providers (the “products”) in accordance with these Terms and Conditions (the “license”) issued by our company.
- Product images
Product could sometimes slightly vary to the images shown e.g. colour, size or modifications to products.
© All images are the property of Falcon Fabrication and are not to copied or re distributed with out written permission
Falcon Fabrication reserve to the right to change products and prices with out notification.
You are not authorized to make any necessary modification(s) to our products to fit your purposes.
- Unauthorized use
You may not place any of our products, modified or unmodified, on a diskette, CD, website or any other medium and offer them for redistribution or resale of any kind without prior written consent from our company.
You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified.
- Refund policy
Since our company is offering a refund policy on goods sold with in our web site, Please make sure that you’ve carefully read ‘ refund policy section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.
- Anti-fraud check
Customer purchase can be suspended for manual antifraud check for 24 hours as well as it can be suspended for longer term (around 48 hours) for more serious investigation. Antifraud check occurs because of growing number of fraud transactions from persons who are not actual cardholders of the credit cards used during purchase.
- Reserves rights
Falcon Fabrication reserves the right to terminate online orders at our own discretion from any one who uses/used Abusive threatening behaviour or slander directed at Falcon Fabrication or any member of our staff.
Our company will act upon any individual / company / organisation who choices to public slander Falcon Fabrication on any social networking sites / public forums with malicious intent in-mind.
Payment can be made by cheque in UK Sterling, postal-order in UK Sterling, credit card, debit card. We do not recommend cash sent via postal services unless it is a special delivery service. Alternatively, pay by international money order, banker’s draft or telegraphic transfer drawn on a British bank.
- Payment via Credit Card type American Express (this only applies if using American Express)
Due to the high charge occurred to process American Express cards, an extra charge of 4.5% will be added upon your order payment being processed.
For further information or to discuss this, please do not hesitate to contact us on our mobile number. Contacting us on our mobile number will ensure the fastest response.
Prices are subject to change without notice and goods are offered subject to availability.
We expect to send your parcel within 7 working days of receiving your order. We try to be faster but it is not always possible and at busy times this can be longer; up to 14 days. We will try to advise you as best as we can upon your order.
Goods are sent by Commercial Carrier / DPD local / Royal Mail / Myhermes depending on size and weight. All items are recorded signed for via the carrier we choose to use. The responsibility relies solely with the third party and not that of falcon fabrication for late, undelivered, lost or damaged goods that are sent using our choice of courier at time of the order dispatched date. Falcon fabrication provides a service to dispatch goods to the chosen delivery company; the contract then is between the third party and the delivery company and not of falcon fabrication. Any third party arrangement between the customer and Courier Company on delivery intrusions, times and dates lies solely with the third party who made the arrangements and is not the responsibility to falcon fabrication.
Falcon fabrication is not responsible for any claims on compensation(s) relating to any loss of revenue for late or undelivered, lost, damaged or stolen items.
Falcon fabrication will provide free upon request all related correspondence, invoices, contracts shipping receipts and airway bill number to assist with any claims made against all our method or courier or export agent.
- Postal Insurance
1a: An additional charge will be added to your order upon processing if you decide you do require Postal Insurance. Postal Insurance costs £1.00 per £20.00 value.
2b: Should you decide postal insurance is NOT required you will only be covered up to maximum insurance offer by the courier.
Descriptions are given in good faith but it is the responsibility of the user to decide if the materials and fittings are suitable for their particular job that they intend to use the item for.
Travel Boxes Terms & Conditions:
- All Transit boxes are protected with 1 years warrenty against structural defects. Should your box suffer any structural defects due to a direct manufacturing error, Falcon Fabrication will repair or replace the item free of charge as we see fit.
- Any structural repairs we carry out will be covered by our 1 years warranty. Should any product be un-repairable we will replaced the item free of charge.
- Falcon Fabrication will not cover any item that has any modifications or repairs that have been carried out by any third party.
- This guarantee does not cover deliberate or accidental damage along with moveable wearing parts (caches, door hinges, and lay flat handles). Falcon Fabrication reserves the right to replace or repair if an act of gross misconduct is committed or suspected.
- The availability and prices of any of our products are subject to change without any prior notice.
Gift Voucher Terms & Conditions:
- These conditions apply to Gift Vouchers which can have either a 10 or 11 digit identification number, of which is a combination of letters and numbers.
- Gift Vouchers can be redeemed via our website, telephone or mail order. They cannot be redeemed at events such as Falconry Fairs etc.
- Gift Vouchers cannot be swapped for money back.
- Any unused balance will be placed in the recipient’s Gift Voucher account.
- If the order exceeds the amount of the Gift Voucher , the balance must be paid by credit or debit card.
- Gift Vouchers and unused portions of Gift Vouchers expire six months from the date of issue.
- Normal Falcon Fabrication Terms & Conditions of purchase and for using the Falcon Fabrication website apply.
- One or more Gift Vouchers can be redeemed against an order.
By purchasing a Gift Voucher you are agreeing to the Terms & Conditions listed above.
Falcon Fabrication has the rights to update / amend our Terms & Conditions at anytime without notice. Terms & Conditions at the time of the customer ordering will be applied to those customers.